I'd be in so much crap if I told a student "I'm not prepared to discuss this", and I've wanted to many a time.

Seriously, this is probably the worst bit of the whole thing - I spoke to two people and they were both utterly unsympathetic and utterly unprepared to discuss anything. I get that this is because they are bored with fielding this complaint from shitty Honours students, but! If they'd even said "I'm really sorry but there's nothing I can do", or something! But no! (One person actually asked me "Would you apply for a course you didn't have the prerequisites for?" I said "Yes, I've done so, and I've been accepted. A couple of times." Take that!) I mean, I work in customer service, I know what it is like to be sick of being asked a question. But even FAKE politeness would be fine!