![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
(no subject)
Aug. 6th, 2007 05:53 pmThere's this horrible woman who comes into work nearly every day to get a coffee, and every time she does she spends the whole time complaining about the shop, and she makes a mess of the area around the coffee machine, and she never so much as puts her empty sugar sachet in the bin. And this woman can fucking rant. Today I was a sucky, sucky customer service rep to her, and it was so good.
First some context. YESTERDAY, at a CALTEX STORE:
CRAZY HORRIBLE EVIL WOMAN (hence CHEW) enters and heads directly to the coffee machine. It whirrs and does not co-operate.
CHEW: Hey, the coffee machine isn't working.
YOURS TRULY (hence YT): Oh, sorry, let me have a look.
YT opens machine. It is a DISASTER.
YT: Hey, I'm sorry, it's had a brainfart and isn't working right now. I can clean it out and that might help but it'll be awhile, do you want to wait?
CHEW: Yes, I have to have my coffee. [Ranting.]
YT: Well, you can have [another brand of coffee that's ready-made.]
CHEW: No, they're too small. [Bitching.]
YT: OK, but it'll be a while.
YT dashes off, hurries through a clean, comes back to plug stuff in.
YT, fiddling with bits of plastic: OK, I'm just going to run it through a rinse cycle.
CHEW: But your fingers are in my food. [Moaning.]
YT, patiently: Yes, that's why I'm going to run it through a rinse cycle.
CHEW: Fine.
The coffee machine runs through a rinse cycle. CHEW bitches the whole time about how she comes here every day and every day she tells the manager to get the machine serviced and he ignores her and ON and ON and ON and I want to KILL HER but I do not because I am a good, good person.
YT: OK, we'll try it now.
CHEW uses the machine. It does not work.
CHEW, rudely: Hey it's still not working. [CONTINUED BITCHING] I have a RIGHT to COME IN HERE and HAVE EVERYTHING WORKING PERFECTLY and GET MY COFFEE. I have a RIGHT TO SERVICE.
[Aside: this is a direct quote only with less obscenity. For the record, she does not have a right to have everything perfect. Sometimes shit goes wrong and no-one can do anything about it. In fact, she does not even have a right to service. I have a right to refuse service to anyone I want so long as it's not discrimination on the basis of race, gender, orientation, etc. But since she's a white woman and so am I, I think I could get away with saying that she's a FUCKING BITCH and I don't serve them.]
YT, trying for patience: Well, I'm really sorry about that, but I can't do anything about it, perhaps you would like to try [other brand]?
CHEW has now been here trying everyone's patience for 20 minutes, I am just trying to get rid of her, she is horrible. HORRIBLE.
CHEW: Fine. But I don't trust the premade stuff and it's so small and and and and and and!!!!!
YT fiddles around with coffee machine trying to figure out what's wrong, eventually noting that only the cappucino and mochaccino aren't working. Latte is fine.
CHEW: OK I'll have a latte!
YT: Uh, but you've made the [branded coffee that is unable to be resold once heated up]... OK. Fine.
YT retreats to counter. CHEW makes double coffee, comes over with it.
CHEW: I can't find the large lids.
YT: I'm sorry, we don't have any right now.
CHEW: Well, that is UNACCEPTABLE, I HAVE to have a lid, why didn't you TELL ME you didn't have large lids, I drive a SPORTS CAR and I can't carry a coffee without a lid two minutes down the road to the shop where I work RANT RANT RANT I don't want it now, give me my money back.
YT: Fine. would you like your [premade coffee brand]?
CHEW: NO.
YT whimpers with relief and goes to empty the $6.50 worth of wastage the CHEW has created.
I was pretty patient with her. That was yesterday at about three pm. This morning at about 8:30 in she comes. THANK GOD, the machine works. of course she's still bitching but what can you do. She gets a double cup, fills it up and comes over.
CHEW: Where are the lids?
YT: Well, we don't have any...
CHEW: THAT'S UNACCEPTABLE, you should have told me the SECOND I walked in so I DIDN'T fill the cup, I DON'T WANT IT NOW BECAUSE OF MY SPORTS CAR, I TOLD you about the lids yesterday, why didn't you GET NEW ONES, you should have TOLD ME even though I HAVE EYES and I COULD HAVE SEEN that there were no lids, because I SHOULD NOT HAVE TO BE OBSERVANT OR USE MY BRAIN AND FIGURE OUT THAT BETWEEN LATE SUNDAY AND EARLY MONDAY THERE PROBABLY HAVE BEEN NO LID DELIVERIES.
YT, at end of patience, with great satisfaction: Yes, ma'am, but we can't actually magic them up out of thin air, so...
OF COURSE this was a huge mistake, she pitched a shit fit about me being rude (which, yes: I will cop to. I was rude. OTOH, I didn't swear, I wasn't being aggressive, and I said one thing after a lot of provocation. She said a lot of shit with no provocation. Not an excuse, just an explanation), yelled for the manager who kissed her ass all the way out the door and then came back and told me she was a bitch to him all the time.
Anyway. It ruined my whole day. Dear customers: early in the morning, you have a lot of power over your CSR's day. Be kind: be kind.
First some context. YESTERDAY, at a CALTEX STORE:
CRAZY HORRIBLE EVIL WOMAN (hence CHEW) enters and heads directly to the coffee machine. It whirrs and does not co-operate.
CHEW: Hey, the coffee machine isn't working.
YOURS TRULY (hence YT): Oh, sorry, let me have a look.
YT opens machine. It is a DISASTER.
YT: Hey, I'm sorry, it's had a brainfart and isn't working right now. I can clean it out and that might help but it'll be awhile, do you want to wait?
CHEW: Yes, I have to have my coffee. [Ranting.]
YT: Well, you can have [another brand of coffee that's ready-made.]
CHEW: No, they're too small. [Bitching.]
YT: OK, but it'll be a while.
YT dashes off, hurries through a clean, comes back to plug stuff in.
YT, fiddling with bits of plastic: OK, I'm just going to run it through a rinse cycle.
CHEW: But your fingers are in my food. [Moaning.]
YT, patiently: Yes, that's why I'm going to run it through a rinse cycle.
CHEW: Fine.
The coffee machine runs through a rinse cycle. CHEW bitches the whole time about how she comes here every day and every day she tells the manager to get the machine serviced and he ignores her and ON and ON and ON and I want to KILL HER but I do not because I am a good, good person.
YT: OK, we'll try it now.
CHEW uses the machine. It does not work.
CHEW, rudely: Hey it's still not working. [CONTINUED BITCHING] I have a RIGHT to COME IN HERE and HAVE EVERYTHING WORKING PERFECTLY and GET MY COFFEE. I have a RIGHT TO SERVICE.
[Aside: this is a direct quote only with less obscenity. For the record, she does not have a right to have everything perfect. Sometimes shit goes wrong and no-one can do anything about it. In fact, she does not even have a right to service. I have a right to refuse service to anyone I want so long as it's not discrimination on the basis of race, gender, orientation, etc. But since she's a white woman and so am I, I think I could get away with saying that she's a FUCKING BITCH and I don't serve them.]
YT, trying for patience: Well, I'm really sorry about that, but I can't do anything about it, perhaps you would like to try [other brand]?
CHEW has now been here trying everyone's patience for 20 minutes, I am just trying to get rid of her, she is horrible. HORRIBLE.
CHEW: Fine. But I don't trust the premade stuff and it's so small and and and and and and!!!!!
YT fiddles around with coffee machine trying to figure out what's wrong, eventually noting that only the cappucino and mochaccino aren't working. Latte is fine.
CHEW: OK I'll have a latte!
YT: Uh, but you've made the [branded coffee that is unable to be resold once heated up]... OK. Fine.
YT retreats to counter. CHEW makes double coffee, comes over with it.
CHEW: I can't find the large lids.
YT: I'm sorry, we don't have any right now.
CHEW: Well, that is UNACCEPTABLE, I HAVE to have a lid, why didn't you TELL ME you didn't have large lids, I drive a SPORTS CAR and I can't carry a coffee without a lid two minutes down the road to the shop where I work RANT RANT RANT I don't want it now, give me my money back.
YT: Fine. would you like your [premade coffee brand]?
CHEW: NO.
YT whimpers with relief and goes to empty the $6.50 worth of wastage the CHEW has created.
I was pretty patient with her. That was yesterday at about three pm. This morning at about 8:30 in she comes. THANK GOD, the machine works. of course she's still bitching but what can you do. She gets a double cup, fills it up and comes over.
CHEW: Where are the lids?
YT: Well, we don't have any...
CHEW: THAT'S UNACCEPTABLE, you should have told me the SECOND I walked in so I DIDN'T fill the cup, I DON'T WANT IT NOW BECAUSE OF MY SPORTS CAR, I TOLD you about the lids yesterday, why didn't you GET NEW ONES, you should have TOLD ME even though I HAVE EYES and I COULD HAVE SEEN that there were no lids, because I SHOULD NOT HAVE TO BE OBSERVANT OR USE MY BRAIN AND FIGURE OUT THAT BETWEEN LATE SUNDAY AND EARLY MONDAY THERE PROBABLY HAVE BEEN NO LID DELIVERIES.
YT, at end of patience, with great satisfaction: Yes, ma'am, but we can't actually magic them up out of thin air, so...
OF COURSE this was a huge mistake, she pitched a shit fit about me being rude (which, yes: I will cop to. I was rude. OTOH, I didn't swear, I wasn't being aggressive, and I said one thing after a lot of provocation. She said a lot of shit with no provocation. Not an excuse, just an explanation), yelled for the manager who kissed her ass all the way out the door and then came back and told me she was a bitch to him all the time.
Anyway. It ruined my whole day. Dear customers: early in the morning, you have a lot of power over your CSR's day. Be kind: be kind.
